Company

Direct Assistance was established to deliver private medical services and motoring assistance to insurance companies, intermediaries and direct to the general public. The combination of medical and motoring services may seem strange however our business is all about assisting people and problems quickly and expediently. Our service is completely customer focused and far exceeds expectations. Regardless of the nature of the problem, our core values set us aside from our competitors and remain at the heart of everything that we do. It’s this approach which instills confidence in our clients and fuels the continued expansion and development of Direct Assistance. We go beyond geographical and political boundaries to deliver the highest levels of service. Our worldwide network structure supports our UK operations centre for a truly global reach.

Excellence: we maintain the very highest levels of customer service and excel in everything that we do. We go beyond what is expected to ensure our customer’s experience is an excellent one.

Innovation: we constantly improve the services and products we offer. We invest in new technologies to ensuring we are at the forefront of what we do.

Integrity: we nurture the spirit of honesty and decency and do the right thing by our colleagues, clients and partners.